Service Coordinator
| Company | Valmet |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years Field Service Valve Repair experience is a plus.
- 1-3 years of experience in quotations development for service/repair may be considered as a substitute for valve repair experience.
- A professional presence and demeanor in addition to excellent communication skills in order to interface at all organizational levels is essential.
- Aptitude to learn
- Working knowledge of Microsoft Word and Excel is an asset.
- Working knowledge of a Manufacturing Operating system such as Syspro, M3, SAP, or MFG Pro is an asset.
Responsibilities
- Administer customer repair orders.
- Ensure orders meet specifications of the quotation and determine delivery schedule.
- Take necessary actions to meet customer’s committed delivery schedule.
- Provide cost and price data based on cost and market considerations.
- Independently prepare repair quotation for values up to $5,000 USD by determining past numbers, cost, sell price and availability of part and new unit replacement cost for comparison and submit to customer.
- Prepare quotations valued in excess of $5,000 USD and obtain required higher-level approval.
- Review and monitor customer backlogs to assure accuracy and integrity of current promise dates or reschedules and communicate to customers.
- Recommend for review and approval inventory required to support repair activity.
- Establish, maintain, and review inventory minimum, maximum and reorder levels based on repair product and activity.
- Assist with weekly inventory cycle counts and reconcile discrepancies.
- Provide new valve and spare parts pricing to customers when requested.
- Interpret, explain, and ensure compliance with distributor and representative policy for repairs.
- Communicate effectively with end customers to obtain orders, resolve questions and concerns, and satisfy customer needs.
- Convey responsive attitude toward customer requirements and concerns.
- Place and administer purchase orders for inventory, supplies and services.
- Coordinate inter-shop inventory transfers with other service centers.
Preferred Qualifications
-
No preferred qualifications provided.