Service Center Representative

Service Center Representative

Requirements

• Must be service oriented and client-focused.
• Demonstrated organizational skills and ability to multi-task.
• Ability to prioritize and meet deadlines.
• Demonstrated ability to clearly transmit and receive information.
• Knowledge of Human Resources payroll processes and procedures.
• Demonstrated ability to work in a PC environment using word-processing, spreadsheets and Workday.
• English, spoken and written. French, spoken and read.

Responsibilities

• Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information.
• Processes documents related to benefits, pension, payroll, records and compensation.
• Assesses client needs and determines the appropriate transaction to be processed according to established guidelines.
• Prepares acknowledgement and confirmation letters.
• Maintains and updates records and files.
• Sorts, codes, enters and verifies information.
• Ensures the accuracy and completeness of information.
• Investigates and follows up on discrepancies.
• Consults appropriate documentation or resource persons in order to obtain and provide information.
• Resolves problems.
• Refers complex problems to resource persons.
• Explains and demonstrates the use of computerized information systems such as an automated employee record changes system.
• Provides assistance in completing various forms.
• Initiates others in unit activities.
• Follows up as appropriate.
• Receives and follows up on matters related to various transactions.
• Processes requests for confirmations and letters of attestation.
• Prepares documents such as lists and reports.
• Uses standard office equipment such as computer and phone system.

Preferred Qualifications

No preferred qualifications provided.