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Service Advisor
| Company | Lithia Motors |
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| Location | Temecula, CA, USA |
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| Salary | $80000 – $130000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Previous dealership Service Advisor experience
- Basic mechanical understanding of an automobile
- Acceptable driving record and a valid driver’s license
- A team player who is focused on providing exemplary customer service
Responsibilities
- Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
- Verifying warranty and service contract coverage
- Developing estimates and writing repair orders
- Maintaining customer records
- Serving as the communicator and liaison between the customer and technician
- Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
- Communicating additional repair and service needs to the customer based on vehicle inspection
- Administering the manufacturer warranty for qualifying vehicle repairs
- Keeping customer informed of service specials, completion times and service expenses
Preferred Qualifications
- Prior experience as an automotive technician a plus
