Service Advisor

High school diploma or equivalent
A valid driver’s license
Strong understanding of automotive terminology and mechanical principles
Excellent communication and interpersonal skills
Customer service focus on building trust and rapport
Ability to actively listen, identify customer needs, and address concerns effectively
Strong organizational skills and the ability to manage multiple tasks simultaneously
Proficient in computer skills and dealership management software (DMS)
Ability to work independently and as part of a team

Greet customers upon arrival, establishing rapport and understanding their service needs and concerns
Conduct visual inspections or road tests (as needed) to gather information
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand
Obtain customer authorization for repairs before proceeding
Provide regular updates on service progress and address any customer questions or concerns promptly
Explain completed repairs and associated charges in detail
Follow up with customers after the service to ensure satisfaction and address any lingering issues
Schedule service appointments according to technician availability and customer needs
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work
Liaise with technicians, accurately communicating customer concerns and repair details
Track service progress and ensure timely completion within quoted timeframes
Process customer payments and ensure accurate invoicing
Maintain detailed service records for each vehicle
Possess a strong understanding of automotive systems and common repairs
Stay updated on new technologies and service procedures
Research parts availability and pricing to provide accurate estimates to customers
Uphold safety regulations and shop protocols within the service department
May perform basic inspections or prepare vehicles for technicians
Other duties as assigned

No preferred qualifications provided.