Service Advisor

Service Advisor

Requirements

• Prior sales experience preferred
• Prior Automotive experience preferred
• Prior fleet management or relevant experience preferred
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology (AllData, ShopBoss, etc.)
• High school diploma or equivalent
• ASE certification is a plus

Responsibilities

• Proactively reach out to fleet customers to set, confirm and prepare for appointments so they can have a great service experience
• Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages; walk through possible issues over the phone with authorized individuals
• Use a consultative selling process to assist fleet customer in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule
• Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing any down time, with full transparency
• Assist in producing negotiated fleet prices and packages when necessary
• Order required parts in advance and coordinate with dispatch team
• Follow up with fleet on the status of their vehicle(s), based on how the fleet customer wants to be informed
• Get authorization for additional recommended repairs when applicable
• Follow up with fleet customers to ensure satisfaction
• Assist with producing monthly statements and organizing repair orders
• Provide an exceptional customer experience to drive loyalty

Preferred Qualifications

• Prior sales experience preferred
• Prior Automotive experience preferred
• Prior fleet management or relevant experience preferred