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Service Advisor
| Company | Lithia Motors |
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| Location | Salem, OR, USA |
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| Salary | $60000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2 years’ Service Writing experience in dealership atmosphere-Preferred
- High Performer
- Prior experience with the Vw brand is preferred
- A team player who is focused on providing exemplary customer service
- Polished and professional in appearance
- Acceptable driving record and a valid driver’s license in your state of residence
- Team player that wants to join a growing team
- CDK Experience is a plus
- Computer and technology savvy
Responsibilities
- Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
- Verifying warranty and service contract coverage
- Developing estimates
- Writing repair orders
- Maintaining customer records
- Serving as the communicator and liaison between the customer and technician
- Developing estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
- Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
- Communicating additional repair and service needs to the customer based on vehicle inspection
- Administering the manufacturer warranty for qualifying vehicle repairs
- Keeping customer informed of service specials, completion times and service expenses
Preferred Qualifications
- Prior experience with the Vw brand is preferred
- CDK Experience is a plus
