Service Account Team Manager

Service Account Team Manager

Requirements

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Responsibilities

• Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
• Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes for HP strategic customers.
• Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.
• Develops strategies and business plans that align with organizational objectives, focusing on driving profitable growth and enhancing total customer experience (TCE).
• Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.
• Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
• Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
• Acts as subject matter expert, identifies opportunities for customer improvement and policy development and recommends changes in alignment with business tactics and strategy.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Preferred Qualifications

• Agile Methodology
• Business Development
• Business Strategies
• Customer Relationship Management
• Key Performance Indicators (KPIs)
• Product Management
• Project Management
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking