Senior Voice Engineer

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field (Master’s preferred)
5–7 years in voice engineering, VoIP, or telecommunications roles
Hands-on experience with SIP-based voice systems and platforms (Cisco UC, Avaya, Ribbon, Audiocodes, Polycom, etc.)
Expertise in VoIP architecture, SBC configuration, and troubleshooting
Deep understanding of SIP, RTP, QoS, SRTP, and network protocols
Experience with call flow design, SBCs, and endpoint provisioning
Familiarity with voice security, firewall rules, NAT traversal, and encryption
Strong analytical, problem-solving, and communication skills
Team-oriented with the ability to lead cross-functional initiatives
Self-driven with a strong sense of ownership and accountability

Develop scalable, redundant, and reliable voice communication systems and solutions
Deploy and configure voice platforms (e.g., SBCs, PBXs, VoIP devices) and associated infrastructure
Monitor voice environments for performance and security; respond to incidents and diagnose issues
Provide expert-level support to end-users and internal teams on voice-related challenges
Implement and maintain voice system security standards; ensure compliance with industry regulations and internal policies
Enable QoS policies to prioritize voice traffic and ensure quality performance across the network
Maintain accurate technical documentation, including configurations, SOPs, and troubleshooting guides
Partner with IT, network teams, and vendors to integrate voice systems with broader enterprise technologies
Lead or support voice-focused delivery projects from requirements gathering to execution and post-deployment review
Develop training content and deliver sessions for end-users and internal support teams
Maintain relationships with third-party service providers and platform vendors