Senior Vice President – Client Services
| Company | Apply Digital |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- A minimum of 20 years of experience in client services roles within a digital agency, strategic consultancy, or digital product studio, including at least 10 years in a leadership position.
- P&L responsibility for a $50m USD portfolio.
- In addition to strong account management skills, preferred candidates will also have built up expert consulting skills in Enterprise Technology, Digital Delivery, Business Development, or Digital Strategy.
- Demonstrated ability to build strategic relationships, earning the trust of both C-level executives and operational contacts through attentive listening and innovative problem-solving.
- A track record of managing multi-million dollar accounts, balancing multiple stakeholders and priorities with finesse.
- Experience in the Sports and Entertainment industry is considered a valuable asset.
- Proven success in account growth, marked by high client and team satisfaction rates.
- An entrepreneurial spirit, complemented by a collaborative mindset and excellent negotiation skills.
- An empathetic, inclusive leader who values diversity of thought and seeks to build consensus.
- A natural storyteller with the ability to take clients on a journey.
Responsibilities
- Drive growth and transformation efforts amongst existing clients.
- Collaborate closely with sales, client services, and client delivery teams to support business development efforts and ensure solutions align with client and market demands.
- Build and foster strategic partnerships with industry leaders, technology vendors, and academic institutions to stay ahead of technological advancements.
- Establish the company as a strategic partner and trusted advisor to senior clients, guiding them through their digital transformation journeys.
- Lead and oversee all Client Partners and Client Directors, aligning team efforts with the company’s strategic goals and client satisfaction metrics.
- Take accountability for expansion revenue by identifying and capitalizing on opportunities to grow the client base and increase market share.
- Set ambitious growth targets and devise strategies to meet them through effective leadership and account management.
- Develop and execute actionable client account plans focused on driving organic growth and supporting regional expansion objectives.
- Foster strong, collaborative relationships both within the team and across client accounts, ensuring seamless communication and project execution.
- Cultivate a culture of excellence within the Client Services team. Promote continuous learning, and professional development to enhance service delivery and client satisfaction.
- Lead, mentor, and develop a multidisciplinary team, fostering an environment of creativity, collaboration, and technical excellence.
- Implement robust KPIs and performance metrics to measure the success of client services initiatives, ensuring alignment with business objectives and client needs.
- Lead the adoption of innovative digital solutions and practices in client strategies, positioning the company as a leader in digital transformation and guiding both clients and internal teams to harness these advancements for transformative outcomes.
- Foster a culture of innovation within client services by continuously identifying and integrating industry trends and technologies into our solutions, ensuring they not only meet but surpass client needs.
- Develop and refine our approach to client service delivery, ensuring it supports enduring relationships and delivers consistent client success and satisfaction.
- Initiate and drive strategic partnerships and collaborations that enhance our service offerings and deliver added value to our clients.
Preferred Qualifications
- Experience in the Sports and Entertainment industry is considered a valuable asset.