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Senior Vendor Manager – Risk Operations
| Company | Block |
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| Location | San Francisco, CA, USA |
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| Salary | $123400 – $223100 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 7+ years experience in Operations, with at least 2 years leadership experience
- Specific expertise in either Risk Management or Vendor Management/Oversight
- Strategic mindset and ability to define and drive complex programs
- Strong communication and collaboration skills, both internally and externally
- Results-driven; able to define key metrics and drive accountability
- Ability to travel both domestically and internationally (up to 10% of the year)
Responsibilities
- Manage relationships with BPO service providers
- Define principles and requirements for BPO workflows and performance
- Identify potential workflows and tasks which may be outsourced; ensure operational readiness, manage launches, and track results
- Define and track key metrics to monitor program health; create mechanisms for structured feedback and performance management of vendors
- Build feedback loops with our teams (L&D, Policy, Ops Leads) and vendors to drive continuous improvement
Preferred Qualifications
No preferred qualifications provided.
