Senior UX/UI Designer-Digital Ecommerce

Senior UX/UI Designer-Digital Ecommerce

Requirements

• Requires a four-year college degree in Graphic, Interaction, Industrial, New Media or related Design, HCI (Human Computer Interaction), human factors/ergonomics or a related field OR equivalent working experience
• 5+ years of experience designing digital eCommerce products on a variety of platforms, including web and mobile (iOS and Android) is required
• Exceptional design skills, production value and attention to detail are required
• Requires proficiency with Figma. We use Figma as our primary design tool, along with its enterprise design system library tools
• Requires ability to listen to customers and stakeholders to visually design new products and features
• Results-driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence
• Deep knowledge of UX industry standards, usability, accessibility, trends in web and app design.

Responsibilities

• Create the highest quality UI designs
• Coach proper design practices
• Advocate for design throughout the process
• Contribute to the eCommerce strategy and roadmap
• Advocate for user centered design through partnership with the UX research team
• Envision and execute user experience improvements
• Conceptualize and communicate design ideas to stakeholders of all levels within an organization
• Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups
• Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops
• Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it
• Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision
• Familiarity with design sprints and the agile methodology
• Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more
• Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s)
• Pull input from the whole team to formulate decisions and develop the output for the job/project
• Provide a supportive work environment for the team
• Mentor, coach, and develop others
• Manage one’s own development
• Interact with people from diverse technical and cultural backgrounds
• Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations
• Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market
• Decisions may impact the entire product, process or factory, warranty, sales, and customers’ perceptions, and can cause an evolutionary change in the customer experience

Preferred Qualifications

• Experience in Information Architecture, Interaction Design, UI Design, UX Research, Customer Experience and/or User Experience is desired
• Experience within B2B eCommerce with specific knowledge of onsite Search, and B2B buying/shopping patterns
• Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required