Senior Technician – Configuration Management

Senior Technician – Configuration Management

Requirements

• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• ITIL Foundation Certification
• Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience.

Responsibilities

• Lifecycle planning, control and management of the assets of an organisation; this may include documentation, software and service assets, and information relating to those assets and their relationships.
• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Develop models and diagrams to represent and communicate data requirements and data assets.
• Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
• Establishes, modifies and maintains data structures and associated components.
• Communicates the details of data structures and associated components to others using the data structures and associated components.
• Plans, Identifies, Controls, accounts for and audits of configuration items (CIs) and their interrelationships.
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.
• Assists in supporting the full life cycle of assets from acquisition, operation, maintenance and disposal.
• Applies tools, techniques and processes to create and maintain an accurate asset register.
• Produces reports and analysis to support asset management activities and aid decision-making.
• Provides status reports for implemented IT service changes to senior management.
• Participates in analyzing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Preferred Qualifications

• Valid National or NATO Secret personal security clearance
• Some travel to other NATO sites may be required