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Senior Technical Writer – Cloud Operations
| Company | ServiceNow |
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| Location | San Diego, CA, USA |
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| Salary | $92700 – $157600 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 4+ years of work experience in technical communication, preferably in a Knowledge Management, IT, or SaaS environment
- Strong understanding of knowledge/content management best practices and content lifecycle management
- Strong communication skills, including persistence in getting unambiguous information from a variety of sources
- Experience contributing to a company-wide knowledge base or internal wiki
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly. A plus for an understanding of information architecture and user experience design principles as applied to technical documentation
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
Responsibilities
- Work closely with engineering teams to gather information and ensure accuracy and completeness of documentation
- Gather, edit, and publish subject-specific knowledge from SMEs and developers
- Organize information into digestible, informative topics within highly structured KB articles and ensure all documentation is consistent with company standards and guidelines
- Drive the execution of the content/KM strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, and other writers
- Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives
- Contribute to internal templates and standards to create clear and reusable content
- Conduct regular reviews and audits of existing documentation to ensure accuracy and relevance
Preferred Qualifications
No preferred qualifications provided.
