Senior Technical Program Manager
| Company | Chewy |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in technical program management or IT program leadership
- Bachelor’s degree in Computer Science, Operations Management, Business Administration, or a related technical field
- Experience managing large-scale programs within technology, operations, logistics, or infrastructure
- Strong project management skills, including experience with Agile, Kanban, or Waterfall methodologies
- Expertise in IT infrastructure, network deployment, and technology lifecycle management
- Excellent cross-functional leadership skills to drive alignment across engineering, product, and business teams
- Strong analytical skills, including the ability to use data to drive decision-making and measure program success
- Outstanding communication and organizational skills to manage multiple initiatives and partner relationships
- Experience leading risk assessment and mitigation strategies for complex technology deployments
Responsibilities
- Define and complete strategic programs, including technology implementations, process improvements, and operational scaling initiatives.
- Scope, plan, and manage multiple programs across teams, ensuring alignment with business objectives and technology roadmaps.
- Develop project plans, milestones, and risk mitigation strategies for key initiatives.
- Monitor and mitigate risks, ensuring visibility through effective status reporting and critical issue mechanisms.
- Optimize technical processes, identifying efficiencies and defining standard methodologies for project management and execution.
- Drive data-driven decision-making by implementing critical metrics, reporting mechanisms, and performance tracking for ongoing initiatives.
- Lead cross-team coordination to ensure the timely delivery of infrastructure, software, and operational projects.
- Evaluate and implement standard processes for technology and business program management.
- Coordinate with business collaborators to ensure the team is meeting the evolving needs of the business.
- Work with engineering teams to resolve bottlenecks and deliver system solutions.
- Review and report on progress for initiatives/projects, managing risks and developing contingency plans.
- Analyze customer needs across teams, identifying commonalities, and collaborating with engineers to build tools that address these needs.
Preferred Qualifications
- MBA or advanced degree in a related technical field
- Six Sigma, PMP, or Agile certification
- Previous experience with e-commerce program management
- Comfort working with large and complex data sets and presenting findings to senior leadership in a concise and actionable manner
- Experience communicating (written and verbal) with technical and non-technical stakeholders at all levels across multiple business units