Senior Technical Account Manager – Commercial

Senior Technical Account Manager – Commercial

Requirements

• 5-7 years experience implementing and supporting complex technical products
• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client’s needs and guide them to a technical solution
• Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels
• Passion for learning new software, tools, and technologies
• Able to travel 2-4x a year for client engagements

Responsibilities

• Working closely with Client Success Managers on any highly technical client projects and use cases, scoping an end-to-end solution for their business and development teams to implement in order to maximize their usage of their product/s
• Conducting technical and architectural overviews of client needs to propose Alloy product solutions
• Acting as an expert advisor on the data vendors Alloy integrates with
• Creating and delivering usage audits on a regular cadence to support QBR delivery
• Helping clients to integrate Alloy’s API and web/mobile SDKs
• Supporting the development of regular client reporting, technical documentation and FAQs, and optimization suggestions
• Serving as liaison between Alloy developer teams and CSS teams
• Providing occasional client-facing workshops and webinars to help develop understanding of key technical concepts.

Preferred Qualifications

• Experience in fraud & compliance for financial institutions is preferred but not required
• Previous software development experience in one or more of the following areas is preferred: REST APIs, Backend languages (Node.js preferable), SQL (PostgreSQL preferable), Web development (JavaScript, HTML/CSS, React)