Senior Technical Account Manager
| Company | Keyfactor |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Strong experience in customer-facing technical roles such as Technical Account Management, Solutions Architecture, or IT Consulting.
- Expertise in cybersecurity, IT infrastructure, and related technologies, with experience supporting enterprise-level customers.
- Proven ability to manage complex technical projects and resolve critical customer issues.
- Advanced knowledge of Windows and Linux operating systems, networking, and IT security principles.
- Proficiency with Public-Key Infrastructure (PKI), digital certificates, and cryptography.
- Experience with scripting languages (e.g., PowerShell, Bash, Ansible) for automation and process improvement.
- Strong leadership skills, with experience mentoring and supporting team development.
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders effectively.
- Proven problem-solving ability, adept at managing multiple priorities in complex environments.
Responsibilities
- Serve as the primary technical advisor for complex customer accounts, ensuring successful product adoption and growth.
- Conduct regular reviews to assess customer satisfaction, identify new use cases, and recommend strategies for future development.
- Collaborate with customers to design and implement Keyfactor solutions tailored to their business and technical needs.
- Provide guidance on best practices, upgrade paths, and integration strategies within existing IT environments.
- Monitor customer engagement, identify risks, and develop mitigation strategies to address potential issues proactively.
- Lead troubleshooting efforts for complex technical issues, working closely with support teams to ensure timely resolution.
- Drive internal process improvements, including automation and architecture development to enhance customer engagements.
- Mentor and support junior TAMs in resolving technical challenges and managing customer relationships.
- Communicate customer insights and feedback to internal teams to inform product enhancements and improvements.
- Oversee onboarding and major upgrades for customers, ensuring successful implementation and documentation of processes.
Preferred Qualifications
- Familiarity with Active Directory, Java Application Servers, and cloud environments is preferred.