Senior Systems Operations Engineer – Frontline Applications
| Company | Wells Fargo |
|---|---|
| Location | Westlake, TX, USA, Charlotte, NC, USA, Chandler, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in handling incident response, troubleshooting live issues and restoring services quickly
- Hands on experience with monitoring tools such as AppDynamics, CRIBL, Dynatrace, Splunk, Thousandeyes, Prometheus, Grafana etc
- Strong experience working with ServiceNow or other ITSM platforms for Incident, Change and Problem management
- Proven experience in writing runbooks playbooks and working across teams to streamline support processes
- Familiarity with scripting languages such as PowerShell Python or bash for automation
Responsibilities
- Lead or participate in triaging and resolving alerts related to high availability applications and platforms
- Serve was a key escalation point for complex production issues and coordinate recovery across teams
- Develop and enhance monitoring dashboards mentions reporting and alert runbooks/playbooks
- Analyze trends from historical incidents and help drive root cause analysis and long-term fixes
- Build automation scripts and tools to improve response time and reduce manual intervention
- Coordinate with application owners, Engineering teams and service providers to ensure timely and accurate resolution of issues
- Participate in on-call support rotation as needed and contribute to building resilient operations model
- Continuously improve onboarding documentation alert definitions and service catalogs to ensure support readiness
Preferred Qualifications
- Prior experience in DevOps/SRE Environments or Platform teams supporting enterprise scale applications
- Familiarity with container platforms and cloud services (Azure, AWS, GCP)
- Experience with CI/CD pipelines deployment processes and observability best practices
- Excellent communication and collaboration skills, with proactive approach to issue resolution
- Strong organizational and documentation skills to support knowledge-based creation and escalation paths