Senior Systems Operations Engineer

Senior Systems Operations Engineer

Requirements

• 4+ years of systems support analysis experience demonstrated through work or military experience
• 4+ years of experience working in managed services as demonstrated through work, military, or education
• 4+ years of application production support experience

Responsibilities

• Triage incidents, engage partner teams, provide status updates, facilitate business user communication.
• Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
• Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
• Implementation of Alerts and Configuration – Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
• Support capacity planning initiatives and provide application information to capacity planning teams.
• Participate in audit activities and provide data to auditors on production environment variables.

Preferred Qualifications

• Experience supporting technology at an enterprise-level
• Ability to interact effectively at varying levels of the business and technical organizations; including management
• Strong team or technical leadership experience
• Excellent verbal, written, and interpersonal communication skills
• Strong knowledge of Autosys, Splunk, AppDynamics, Thousand Eyes, Grafana, ServiceNow
• Ability to automate simple tasks using Python, Shell scripts
• Experience in .Net technologies, Windows, Linux, Kubernetes, Oracle, MongoDB, OpenShift a plus