Senior Support Engineer – Ic3
| Company | Sourcegraph |
|---|---|
| Location | San Francisco, CA, USA, Denver, CO, USA |
| Salary | $101600 – $101600 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Working experience with Unix/Linux and/or Bash
- Working experience with Kubernetes containerized solutions
- Working experience with code hosts such as GitHub, GitLab and BitBucket
- Strong understanding of databases, especially SQL
- Experience collaborating with cross-functional teams to solve difficult problems for customers
- Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
- Some experience using Large Language Models (LLMs) and AI tooling, and how they work
- 3+ years experience in a similar role
Responsibilities
- Learn about our product, our value propositions, our customers, our team, and our practices.
- Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
- Meet for an initial chat with the teammates you will work with most
- Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).
- Work with customers to troubleshoot and solve reported issues
- Contribute to improving our product and handbook documentation
- Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for…)
- Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product
Preferred Qualifications
- Foundational knowledge of APIs and/or Git
- Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
- Experience writing code in Go or another language
- Basic knowledge of or experience with Perforce
- Basic understanding of AI tools and how developers use them