Senior Staff Technical Solutions Account Manager
| Company | Findhelp, A Public Benefit Corporation |
|---|---|
| Location | Madison, WI, USA |
| Salary | $122799 – $153500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years experience in roles relating to technical solutions and customer support, demonstrating both technical and customer-facing core responsibilities.
- Communication powerhouse: You’re an expert at tailoring your communication (whether presentation, verbal, or written) to your audience.
- Technically savvy: You’re technically adept, troubleshooting problems to determine the root issue and identify resolutions.
- Detail oriented: This position requires strong analytical, communication, planning, and project management skills.
- You thrive in ambiguity: You’re not afraid of researching stuff you don’t know about.
- Independent: You’re comfortable working with minimal direction to achieve goals.
- Organized: You can manage a broad scope of work expertly.
Responsibilities
- Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery.
- Lead successful technical implementations through accurate scoping, planning, and execution of platform capabilities in alignment with customers’ business goals and drivers.
- Position customers for long term success through ongoing partnership and technical account management; deeply understand workflows, document, advocate, and solution to meet and exceed evolving customer needs.
- Drive system adoption by acting as a project manager, problem solver, customer and partner champion to implement technical solutions in collaboration with Customer Success Managers.
- Serve as a product expert in areas such as integrations, eligibility, or other technical areas of the product, providing both proactive and responsive issue investigation and resolution.
- Diagnose technical issues, identify and implement solutions to ensure successful implementations and ongoing platform success.
- Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally, creating processes and technical solutions to ease implementation of these practices.
- Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it.
- Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features.
- Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements.
Preferred Qualifications
-
No preferred qualifications provided.