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Senior Staff Technical Program Manager – Release Management

Senior Staff Technical Program Manager – Release Management

CompanyServiceNow
LocationSanta Clara, CA, USA
Salary$187600 – $328300
TypeFull-Time
Degrees
Experience LevelSenior, Expert or higher

Requirements

  • 10+ years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization.

Responsibilities

  • Drive Release Programs to ensure software releases are on time and high quality
  • Own and manage large scale programs
  • Exercise wide latitude in determining objectives and approaches to critical assignments
  • Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs
  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
  • Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for product development programs
  • Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery
  • Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
  • Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement
  • Drive a continuous focus on developing software-based solutions or using automation to replace repeatable, operational tasks
  • Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives
  • Drive for clarity to keep teams moving forward
  • Provide ‘go to’ leadership, transparency and visibility to the entire Technology & Products organization
  • Seek to continuously grow by proactively seeking and embracing constructive feedback
  • Provide feedback to colleagues to encourage an open and collaborative culture
  • Understand and streamline end to end process.

Preferred Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Proven project/program management experience involving many cross-functional teams
  • Solid organizational skills with high regard for quality
  • Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions
  • Excellent communication skills – Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
  • Experienced and confident in creating slides and presenting to executives
  • Must possess effective listening skills and comfortable asking powerful questions
  • Passion for working with people in technical environments
  • Proven leadership skills to influence and motivate without authority
  • Proven facilitation skills to lead/drive a variety of program events
  • Excellent negotiation and conflict management skills