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Senior Staff Outbound Product Manager
Company | ServiceNow |
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Location | San Francisco, CA, USA |
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Salary | $187600 – $328300 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Expert or higher |
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Requirements
- 12+ years in Product Management, GTM, or equivalent leadership roles within or supporting the Insurance industry
- Deep knowledge of Insurance processes (claims, underwriting, servicing, distribution)
- Experience embedding AI into insurance workflows (e.g., claims triage, automated intake, fraud detection)
- Proven success with CRM/BPM solutions, especially with complex industry-specific data models
- Strong experience influencing and executing GTM strategy across cross-functional teams
- PaaS/SaaS experience, ideally with workflow or case management platforms
- Excellent written and verbal communication; ability to create compelling customer-facing content
- Collaborative team player with a strong executive presence
Responsibilities
- Drive thought leadership and content strategy focused on Insurance use cases, such as claims servicing, underwriting coordination, FNOL automation, and policyholder engagement
- Understand customer needs and success metrics to influence roadmap decisions with Inbound Product Management and provide insights to ensure product-market fit across insurance segments (e.g., life, P&C, reinsurance)
- Create best-practice assets, playbooks, and industry solution briefs for Insurance customers and partners
- Serve as the product evangelist and trusted advisor for insurance carriers, brokers, and ecosystem partners
- Collaborate closely with strategic partners (e.g., core platform vendors, insure techs, system integrators), Product Marketing to craft messaging aligned to Insurance personas, and Product Success and Technical Alliances for partner and customer enablement
- Lead cross-functional execution of GTM strategy and product launches specific to Insurance verticals
Preferred Qualifications
No preferred qualifications provided.