Senior Specialist – Visa Card Investigations
| Company | Charles Schwab |
|---|---|
| Location | Lone Tree, CO, USA, Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1 – 3 years of financial services/banking experience.
- Minimum of 6 months of investigative experience in the areas of: Visa Alerts review or Visa Check Card investigations required.
- Working knowledge of Regulation E a must.
Responsibilities
- Reviewing and disposition potential alerts for Visa and BillPay transactions which are received in real-time.
- Conducting standard Visa debit card fraud investigations that the VFI team receives during the normal course of business.
- Ensure that all assigned alerts and cases are worked accurately and within well-defined regulatory target dates and in accordance with the regulations that govern them.
- Support other individuals with their work when the need emerges.
Preferred Qualifications
- Direct customer contact servicing Visa Check Card preferred.
- Required experience within financial industry. Familiarity with financial industry operations preferred.
- Demonstrated personal initiative to work through new and unfamiliar issues with mentorship while demonstrating good judgment and decision making with respect to risk issues.
- Demonstrated work history of working well with others in a team environment.
- Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment.
- Strong verbal and written communication skills.
- Detailed knowledge of Schwab systems related to both the Broker Dealer and the Schwab Bank sides of the business with respect to Visa debit card transactions is required (System knowledge to include, but not limited to: Visa CATS (Client Administrative Tools & Services), Visa Online, Client Central, Legacy and various other systems that are used to review and research payment transactions.