Senior Specialist

Senior Specialist

Requirements

• Bachelor’s degree in preferred.
• Minimum of 5 years of experience managing high-volume vehicle registration operations, preferably in a direct-to-consumer or multi-state dealer setting.
• Strong knowledge of state-level vehicle registration, title, lien, and dealer license requirements across all 50 states.
• Experience standing up or scaling registration processes in new markets or states.
• Experience working with DMV vendors, title administration platforms
• Collaborative and communicative style with the ability to work across multiple departments and vendor partners.
• Process-oriented mindset with an ability to build, document, and optimize standard operating procedures.
• Proficient in Microsoft Office Suite and registration systems/software.
• Familiarity with compliance audits and DMV reporting processes.
• Strong organizational and multitasking skills, with a keen attention to detail.
• Ability to work in a dynamic, evolving environment.

Responsibilities

• Lead the development and continuous improvement of Scout’s 50-state registration rule database used by both field and headquarters staff to execute accurate and compliant vehicle deliveries.
• Partner with the Senior Manager of Transactions to shape the overall title and registration compliance strategy, including vendor sourcing and onboarding.
• Serve as subject matter expert in U.S. registration requirements and compliance, with an emphasis on direct-to-consumer vehicle delivery operations.
• Work cross-functionally with delivery, funding, remarketing, auto finance, and field operations teams to ensure seamless registration workflows.
• Collaborate closely with product managers to ensure a seamless customer experience throughout the digital and physical registration journey.
• Oversee onboarding of new dealer licenses in states across the U.S., ensuring all necessary back-end registration and title processes are established and tested before launch.
• Support the creation and rollout of training materials for field and HQ teams to ensure accurate execution of customer paperwork.
• Build and maintain internal documentation and process maps for title and registration workflows.
• Provide guidance and oversight on complex registration scenarios including multi-state deliveries, lienholder and out-of-state compliance, and secondary owners.
• Monitor key registration metrics and drive resolution of exceptions and errors in a high-volume environment.
• Support audit and quality control efforts to ensure regulatory and internal compliance.

Preferred Qualifications

• Bachelor’s degree in preferred.