Senior Solutions Engineer - Post Sales

Senior Solutions Engineer – Post Sales

4+ years experience in a solutions engineering or architect role working with technical products, particularly with enterprise customers
6+ years working as an enterprise data leader with a strong desire to engage with prospects
Ability to understand customer needs, clearly communicate tradeoffs (written and verbal), influence technical audiences, and translate that into technical solutions
Experience consulting with data and operations teams (marketing, customer success, sales, product, or finance)
Experience with data warehousing, analytics engineering, and sales/marketing/revenue operations data
Proficiency in SQL and knowledge of database best practices and troubleshooting
Desire to act as a Directly Responsible Individual (DRI) in a startup environment
Proven ability to problem-solve your way through issues with the team
Interest in learning and exploring, experimenting, and teaching others

Partner with Customer Account Managers to give customers’ data and operational teams access to deep technical knowledge about Census and the broader data ecosystem
Teach customers the ‘art of the possible’ with Census, demonstrating use cases and best practices
Take ownership of the customer’s implementation and challenges
Ensure that all technical issues, questions, and post-sales product concerns are clearly resolved
Assist with prospect POCs, answering questions and helping prospect be successful with Census
Collaborate as the technical liaison between Census account management and engineering teams
Engage with product and engineering teams on the roadmap, sharing customer feedback and advocating for customer feature requests
Ensure customers successfully implement and use Census
Codify and share how-to’s in our documentation and internal knowledge base
Mentor other Solutions Engineers, help onboard new team members, and build the team’s capabilities over time