Senior Site Reliability Engineer – Observability Focus
| Company | Hartford Financial Services |
|---|---|
| Location | Chicago, IL, USA, Charlotte, NC, USA, Columbus, OH, USA, Hartford, CT, USA |
| Salary | $126160 – $189240 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Expertise in Splunk, Dynatrace, CDN, and other industry observability tools
- Strong problem-solving skills
- Innovative thinking applied to design, build, test, deployment, change, and maintenance of services
- Previous experience and management of AI-based systems
- Hands-on experience with Performance and Observability tools such as Splunk ITSI, Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools
- Strong solution architecture orientation
- Knowledge of complex traditional and modern enterprise architectures and systems
- Strong hybrid cloud experience (private and public) across various service delivery models – SRE, IaaS, PaaS, SaaS
- Effective communication (verbally and written) / collaboration / negotiation skills
Responsibilities
- Ensure operational excellence and independently drive the triaging and service restoration of all high-impact incidents
- Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities, and automated service restoration processes
- Enable alerting, monitoring, service intelligence, noise reduction, self-healing, dashboards (user journeys), and overall insights using Splunk ITSI, Dynatrace
- Enhance the delivery flow by engineering solutions with Splunk ITSI, Dynatrace to increase delivery speed while adhering to technology standards for sustained reliability
- Progressively implement preventative controls and drive increased automation and self-healing capabilities using Splunk ITSI, Dynatrace
- Achieve and maintain the continuity of Hartford and third-party assets that support a business function
- Demonstrate end-to-end ownership of service restoration processes
Preferred Qualifications
- Experience with continuous integration and DevOps methodologies
- Preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai