Senior Services Consultant III

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field
3 years of related experience
Experience with B2B and API products used in Global Supply Chain industry at enterprise levels with Cluster Deployment/Disaster Recovery & HA management
Familiarity with protocols: AS2, SFTP, FTP/S (Active, Passive, Implicit, and Explicit), HTTP/s, PeSIT, JMS, and MQ
Experience with Oracle, PostgreSQL, and (MySQL or MS-SQL)
Knowledge of Monitoring and Visibility tools – (Splunk or New Relic) and Sentinel
Experience with web applications deployed on Cloud Platforms (Azure and AWS) with Unix & Windows platform
Proficiency in Shell scripting & Java (Message Components and Inline processors), and XSLT Mapping (For EDIFACT, X12, VDA, and iDocs)

Delivery of quality computer and network software services to Axway’s enterprise Cloud customers, partners, and Customer Managed services
Day-to-day operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments
Handling Production incidents, implementing changes, designing, and developing configuration/flows
Administering customer projects, executing application updates and upgrades
Performing technical, functional and integration testing post upgrade activities
Planning performance & stress testing
Managing client expectations and collecting new requirements
Providing solutioning through Axway B2Bi, CSOS, Sentinel and API products
Ensuring end-to-end handling of any requests or incidents following ITIL guidelines
Assisting with problem management activities to determine root cause of major incidents or problem records
Conducting all technical activities as defined in Axway Managed Cloud Description policies and procedures

No preferred qualifications provided.