Senior Servicenow Administrator
| Company | SoFi |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, Texas, USA, New York, NY, USA, Illinois, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5+ years of experience in ServiceNow administration, with a focus on HRSD module
- Strong knowledge of ServiceNow platform capabilities, architecture, and best practices
- Experience with ServiceNow HRSD workflows, policy management, risk management, and compliance tracking
- The ability to work independently, take ownership
- Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services)
- Experience with all the ServiceNow modules
- Familiarity with ServiceNow reporting, dashboard creation, and data analytics
- Proficiency in ServiceNow scripting (JavaScript, Glide API) and workflow automation
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
Responsibilities
- Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability
- Configure and customize the HRSD module
- Work with stakeholders to gather requirements and translate them into ServiceNow solutions
- Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow
- Troubleshoot and resolve technical issues related to the platform
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
- Perform upgrades, patches, and regular maintenance tasks for ServiceNow
- Create and maintain technical documentation, user guides, and training materials
- Provide end-user support and training as needed
- Administering user roles, access controls, and security within the HRSD module
- Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
Preferred Qualifications
- ServiceNow Certified System Administrator
- ServiceNow HRSD Implementation Specialist Certification
- Experience with HRSD implementation