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Senior Service Designer
| Company | Autodesk |
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| Location | California, USA |
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| Salary | $106500 – $183700 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of demonstrated experience in service design methods
- Several years of experience in leveraging data science to substantiate decisions, as well as making design recommendations for next-generation personalized experiences
- Proven adoption of AI tools into the research and design process
- Team player with user-centric empathy
- Experience delivering multiple digital products from start to finish, delivering e-commerce solutions at enterprise scale
- Able to break down complex concepts and communicate them across different audiences
- Experience working in collaborative engagement models that involve representation from a range of fields
- Facilitation skills, co-creation methods, ethnographic research, and prototyping
- Practical experience with scaling journey management
- Ability to inform business strategy using design methods
- 3+ years of experience using collaboration and design tools such as Mural, Figma, FigJam
- 3+ years of active experience with Journey Management tools such as TheyDo, Smaply, Journeytrack, etc.
- Familiarity with the Microsoft suite of products, notably Teams, Excel, SharePoint, Power BI, Power Automate
Responsibilities
- Map persona-based journeys with a holistic view of the experience by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience Autodesk
- Collaboration: develop a network of collaborators across departments and seniority levels
- Co-creation: facilitate collaborative workshops with partners throughout the company
- Business outcomes: map and measure business outcomes to key moments in the journey
- Produce artifacts such as journey maps, service design blueprints, service prototypes
- Platform, process, governance: Co-develop a journey management framework, help implement it
- Education and enablement: Develop and deliver Journey Management training and coaching, including the development of training presentations, self-service guides and videos, scheduled cadences, and events
- Partner with CX, research teams, analytics, and other cross-functional teams to refine and monitor experience metrics and VOC
Preferred Qualifications
No preferred qualifications provided.
