Senior Salesforce Technical Analyst

Senior Salesforce Technical Analyst

Requirements

• Salesforce Administrator and AI Certification(s) or equivalent AI experience
• Experience with CLM software
• 1-3 years relevant experience that includes: problem solving, critical thinking and creative solutions.
• In-depth knowledge and hands-on experience with Salesforce configuration, customization, and administration, including Salesforce Lightning, Workbench, SOQL and Conga CLM
• Proficiency in data analysis, data modeling, and data integrity maintenance within the Salesforce platform
• Strong analytical and problem-solving skills to identify issues, propose solutions, and implement enhancements effectively. Strong Excel skills
• Excellent verbal and written communication skills to interact with stakeholders, provide user support, and create comprehensive documentation
• Ability to work collaboratively with cross-functional teams, including technical teams and end-users, to understand business requirements and drive successful outcomes
• Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Flexibility to adapt to changing business needs and requirements, including willingness to take on additional tasks as directed by supervisors or managers
• Process Flow Diagram experience

Responsibilities

• Configuring and maintaining Salesforce modules
• Conducting data analysis
• Providing comprehensive user support and training
• Collaborating with stakeholders to identify system enhancements
• Implementing solutions to streamline processes
• Serving as a primary point of contact for Salesforce-related inquiries
• Coordinating release management activities
• Acting as a key liaison between technical teams and end-users

Preferred Qualifications

• Agile Project Management experience
• Project management certification
• Experience with custom coding in Salesforce Platform
• Experience with Migration of databases
• Experience with WalkMe