Senior Salesforce Administrator

Senior Salesforce Administrator

Requirements

• Bachelor’s degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
• 5+ years hands-on Salesforce Administration experience
• Track record of building high-quality software and innovative features
• Direct experience with implementing technology transformation initiatives
• Create and modify database tables, metadata, front end user interface, automation technology
• Salesforce APEX programming language and Java, execute SOQL and SOSL queries
• Configure analytics, help site personalization, omni-channel routing, approval processes
• Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
• Salesforce Administrator Certification
• Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
• Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
• Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
• Excellent problem-solving and analytical skills
• Flexibility to work night and weekends, as needed

Responsibilities

• Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service.
• Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
• Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
• Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
• User access control – oversee and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
• Coordinate with Salesforce Proactive Monitoring and Signature Success to ensure system scalability and functionality, including performance in key streaming events
• Maintain database for integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
• Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates

Preferred Qualifications

• 2+ years building on Salesforce platform
• 1+ years designing on MuleSoft
• Experience with Salesforce integrations and APIs
• Additional Salesforce certifications – Advanced Administrator, Platform App Builder, Service Cloud Consultant
• Prior experience with supporting NICE CXOne Platform
• Streaming media industry or other subscription-based service experience
• Experience with global and remote teams