Senior Sales Director – Global Accounts
| Company | Elsevier |
|---|---|
| Location | London, UK, Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven experience in a senior sales leadership role, preferably within the pharmaceutical or healthcare analytics sector.
- Strong track record of managing enterprise account teams and developing strategic partnerships that drive revenue growth.
- Exceptional leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with a focus on building strong customer relationships.
- Data-driven mindset with the ability to analyze performance metrics and make informed decisions.
Responsibilities
- Develop and implement a robust global account strategy aimed at increasing customer satisfaction, driving product adoption, and achieving revenue growth through account expansion.
- Work closely with sales, marketing, and product management leadership to ensure cohesive strategies that enhance customer retention and upsell opportunities. Serve as a strategic partner to customers, acting as the executive sponsor for global accounts and ensuring strong relationships with key customer stakeholders.
- Establish frameworks and KPIs to measure and drive customer success, satisfaction, and product adoption across diverse markets. Analyze market trends and customer needs to tailor solutions that deliver exceptional value and drive customer success.
- Lead, mentor, and manage a high-performing global team of account executives, fostering a customer-first, results-oriented culture. Create and implement programs to attract, retain, and develop top talent across multiple regions, ensuring the team is equipped to meet strategic goals.
- Develop and execute targeted strategies to improve account retention, expand relationships, and drive revenue growth within existing customer accounts. Monitor account health metrics to proactively address issues, mitigate churn, improve customer satisfaction and long-term growth.
- Lead initiatives to increase product adoption and engagement, driving high-value upsell and cross-sell opportunities within the global customer base.
- Conduct Quarterly Business Reviews to monitor and report on team and individual performance through effective pipeline management and forecasting. Utilize data-driven insights to inform decisions and foster continuous improvement in sales processes and team performance. Evaluate and recommend enhancements in sales efficiency and productivity, implementing best practices to optimize operational effectiveness.
Preferred Qualifications
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No preferred qualifications provided.