Senior Regional Outreach Coordinator – Operations and Policy Analyst 3

Senior Regional Outreach Coordinator – Operations and Policy Analyst 3

Requirements

• A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.
• Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
• Extensive community outreach and engagement experience
• Demonstrated ability to design successful outreach and engagement programs and plans
• Excellent customer service skills
• Ability to manage multiple tasks and effectively manage irate and hostile members
• Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers
• Must be proficient in Word, Excel and Powerpoint
• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred
• Case management or advocacy experience, preferably with populations most impacted by health inequities
• Demonstrated skills in organizational collaboration, alternative dispute resolution and/or relationship-based approaches to resolving conflict
• Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings
• Demonstrated cultural awareness and cultural humility
• Demonstrated ability to steward relationships with diverse groups
• Strong communication skills (written and oral) with ability to persuade and to communicate complex topics in understandable ways. Demonstrated effective communication with coworkers, OHA leadership, CCO staff , OHP members, and other members of the public
• Ability to manage multiple tasks and effectively manage and advocated for members experiencing extreme frustration with health systems and state government
• Bilingual-bicultural/Multilingual-multicultural

Responsibilities

• Develop and implement strategic outreach plans
• Work under the leadership of the Outreach and Engagement Team and serve as the lead for the Regional Outreach Coordinators (ROC) team
• Provide guidance and support on outreach and engagement plans and activities
• Build relationships with decision-makers, community leaders, community partners, and local communities
• Collaborate with the Data and Evaluation Advisor to design an instrument to set performance metrics, measure effectiveness, and inform future outreach and engagement plans and strategies.

Preferred Qualifications

• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred
• Case management or advocacy experience, preferably with populations most impacted by health inequities
• Bilingual-bicultural/Multilingual-multicultural