Senior Quality Assurance Manager

High school diploma or GED equivalent. Associate or bachelor’s degree in Facilities Management, or related field, preferred.
5+ years of quality assurance experience in the property management industry or related experience.
Drivers’ License and automobile insurance.
Proficient knowledge of electrical, plumbing, and appliance repair with hands on experience. Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing.
Ability to utilize a personal smart device for apps related to property operations and communication.
General understanding of Microsoft Suite and property management software.
Proven organizational and time management skills and ability to supervise 2 or more associates.

Manage structural and remediation projects, ensuring timely and budget-conscious execution.
Evaluate and oversee water intrusion issues, site investigations, and remediation efforts to mitigate risks.
Interpret building codes and provide solutions for fire safety, structural integrity, and mechanical, electrical and plumbing (MEP) design.
Ensure compliance with federal, state, and local codes, including OSHA, NFPA, and environmental regulations.
Provide technical oversight, risk management, and stakeholder updates on project progress.
Oversee resident temporary relocation through vendor partners during remediation projects.
Conduct field inspections, recommend solutions, and guide inspection teams to maintain quality control.
Lead plan reviews and inter-agency coordination for code compliance and best practices.
Implement process improvements and training for engineering and inspection teams.
Drive efficiency through technology implementation and workflow optimization to enhance project execution.
Maintain the highest level of customer service for residents, vendors, and corporate departments.
Ensure compliance with company standards as outlined in HR policies, the Operations Playbook, and applicable laws.