Senior Program Manager – Technical Services
| Company | Pure Storage |
|---|---|
| Location | Raleigh, NC, USA, Lehi, UT, USA |
| Salary | $103000 – $178000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 8+ years’ experience in project/program management and operations in an external Customer-facing environment
- PRINCE2 or PMP certification. ITIL, AGILE & other certifications would be advantageous
- Excellent business writing and communication skills
- Strong presentation skills
- Collaborative self-starter
- Knowledgeable on the full project management lifecycle from proposal through to delivery
- Excellent organizational, analytical and negotiation skills
- Excellent problem solver; Ability to define problems, collect data, establish facts and draw valid conclusions
- Must be enthusiastic, proactive, action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders
- Customer centric mindset with prior experience and knowledge of the storage or high-tech industry, understanding of the technology, and Support Delivery services.
- Experience in a Customer Satisfaction focused environment
- Lean Six Sigma training and experience is a plus.
- Bachelor’s Degree or related subject area and/or equivalent work experience
- Professional Project Management certification
Responsibilities
- Being a trusted advisor for senior leadership assisting in proactively identifying continuous improvement opportunities aligned with business priorities.
- Provide Operational support for QBRs, Monthly updates, Annual Planning, etc to stakeholders
- Working in a dynamic environment that will require management or tracking of multiple projects/initiatives concurrently while allocating and managing resources to ensure project success
- Provide project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes while identifying potential risks and developing mitigation strategies for on time deliveries
- Collaborate with multiple cross-functional teams to drive actions and resolutions
- Accomplish Pure’s mission by completing relevant duties as needed when requested by management
- You will be required to occasionally travel globally per this role as requirements dictate.
Preferred Qualifications
- Lean Six Sigma training and experience is a plus.