Senior Program Manager – Research Operations
| Company | Robinhood |
|---|---|
| Location | Seattle, WA, USA, Menlo Park, CA, USA, New York, NY, USA |
| Salary | $119000 – $140000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years experience as a program manager, or project manager with a background in research and/or research operations.
- Experience working with UX and Market Research teams on a large scale.
- Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner.
- Experience in a fast-paced environment that requires independent time management, task prioritization, and experience identifying problems and working toward solutions.
- Communication skills for interacting with researchers, internal stakeholders, and research participants.
- Experience working with research tools and vendors (Qualtrics, Sprig, Suzy, dscout, Great Question, participant panels, etc.).
Responsibilities
- Build and maintain relationships with research vendors and agency partners — including new vendor procurement, privacy & legal onboarding, SOW/PO management, budgeting, renewals, staying on top of new offerings, and managing internal employee access.
- Create and manage processes and relationships between Research and cross-functional partners — including procurement, compliance, legal, security, A/V, and others. Also identify the need for new internal processes, templates, and guidelines to improve team efficiency, and optimize processes and documentation over time.
- Establish frameworks to govern the conduct of research and uphold high standards in ethics, privacy, and data protection. Manage compliance with research ethics and legal standards, including participant consent and data security protocols.
- Design and improve participant management workflows for inviting, screening, and conducting research with customers and prospects. Occasionally step in and contribute on projects that might be new, fast, or have lots of moving pieces — including in person and remote research methodologies.
- Maintain a research archive of past research, and build new ways of sharing research across Robinhood team members.
- Track and manage research operational items (e.g. NDAs, gift cards, facilities requests), highlight timely issues that researchers face and take quick action to resolve them, and find and implement new ways to improve the effectiveness and development of the research team (e.g., conferences, speakers, training, new tools, etc.).
Preferred Qualifications
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No preferred qualifications provided.