Senior Program Manager

7+ years of experience leading complex cross-functional programs or projects, preferably in healthcare, veterinary, or retail environments.
Demonstrated ability to lead through influence and handle multiple complex workstreams.
Experience managing high-stakes cross-functional timelines and aligning customers across different levels of the organization.
Proven ability to assess risk, develop mitigation strategies, and escalate appropriately.
Outstanding written and verbal communication skills, including the ability to craft updates and briefings for senior leaders.
Strong analytical and organizational skills with excellent attention to detail.
Proficiency with Smartsheet and Microsoft Office Suite.

Act as the central point of contact across teams including construction, real estate, medical, operations, HR, TA, IT, product, legal, and accounting to align on launch planning and execution.
Create, manage, and communicate detailed cross-functional timelines with clear milestones, ownership, and dependencies to keep launches on track.
Proactively identify risks to launch success, develop mitigation plans, evaluate tradeoffs, and raise to senior leadership as needed to ensure swift resolution.
Lead regular launch status meetings and manage updates to customers, ensuring alignment and transparency across all partners.
Facilitate go/no-go decisions with senior leaders using data and insights to guide decision making.
Conduct launch retrospectives to document findings, identify areas for improvement, and guide prioritization and closure of findings.
Partner with peers and leaders to simplify and scale our launch playbook, improving the consistency and quality of future practice openings.
As needed, support key initiatives as the lead project manager.

Experience launching brick-and-mortar locations (e.g., practices, stores, healthcare facilities).
Background in veterinary medicine or clinical operations.
Experience with Confluence and Jira.