Senior Program Director
| Company | Wunderman Thompson |
|---|---|
| Location | Cleveland, OH, USA, Chicago, IL, USA, Rogers, AR, USA |
| Salary | $100000 – $230000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10-12 years of experience in PMO leadership and delivery management, ideally within an agency setting.
- Shopper Marketing and Commerce experience is a must, with a background in CPG brands and omnichannel programs.
- Proven track record of standing up successful project management teams
- Experience working with integrated agency teams and external partner agencies.
- Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
- Interest in AI and how to leverage it as a delivery tool.
- Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
- Ability to prioritize tasks, navigate challenges, and build operational rigor.
Responsibilities
- Partner with Account leads to provide ongoing client satisfaction.
- Oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America.
- Establish and maintain project and program communications.
- Oversee project estimations and staffing recommendations, while implementing new processes across large workstreams.
- Ensure calendars and deployment schedules are maintained for multiple operating units globally.
- Leverage AI where possible to optimize delivery and efficiency.
- Responsible for project profitability.
- Plan, track, and approve project expenses, billing, and invoices.
- Partner with the finance team to develop a consistent profitability and utilization view across all workstreams.
- Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.
- Drive projects forward from point A to point B, ensuring excellent and timely delivery.
- Provide purpose, direction, and motivation to the team.
- Champion for the work and internal project team by taking notes, following up, building timelines and plans, etc.
- Build slides, create compelling stories, and manage comprehensive documentation.
Preferred Qualifications
- Experience with Workfront or Proof HQ is a plus.