Senior Professional Services Engineer
| Company | Carbyne |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in a technical field (or equivalent experience)
- At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
- At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- ‘Lead by example’ manager with hands-on experience
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel 40% of the time
Responsibilities
- Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service
- Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process
- Be a trusted advisor to our customers and provide ongoing support during deployment
- Continuously improve our deployment processes and documentation to ensure efficiency and scalability
- Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery
Preferred Qualifications
- Experience with the public safety industry (ENP Certification/NG911)
- Knowledge of Cisco UCS and/or FreeSWITCH
- Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)