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Senior Professional Services Consultant-Public Sector
| Company | WalkMe |
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| Location | Raleigh, NC, USA |
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| Salary | $90000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
- Strong understanding of user behavior and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Proven experience working with FedRAMP, implementing SaaS products with federal agencies and understanding of government security frameworks (e.g., NIST, FISMA).
- In-depth knowledge of ATO processes and experience in guiding clients through the authorization process.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years experience working with the Federal Partner Ecosystem and Federal Systems Integrators
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success within the Public Sector.
- 2+ years of SaaS experience.
Responsibilities
- Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe’s effectiveness and user engagement.
- Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
Preferred Qualifications
- Bachelor’s degree in a relevant field preferred.
