Senior Product Owner – Client Analytics Product Rollout & Customer Success
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in business, finance, computer science, or a related field with minimum 3+ years of experience in product management or customer success rollout, or a related field within financial services
- Excellent documentation, attention to detail with Strong knowledge of Office applications i.e., PowerPoint
- Ability to build and maintain strong relationships with clients and internal stakeholders
- Strong analytical and problem-solving skills
Responsibilities
- Collaborate with CRM & Client Analytics Product teams to define and execute rollout plans, including communications, training, reinforcement, and value tracking
- Lead as the critical bridge between our technology teams and Capital Markets from first phases of application launch, to subsequent phases throughout the product lifecycle
- Own communication and marketing efforts for strategic rollouts and further phases of enhancements, maximizing existing channels and seeking out new and creative ways to engage end users
- Provide training and drive adoption of end user products, increase roadshows, awareness and usage across Capital Markets. Track and monitor rollout statistics and demonstration attendance; utilize business partnerships to enforce or improve on training attendance
- Develop and deliver ongoing materials and creative workshops to educate users on product functionality and best practices
- Proactively monitor client usage and identify opportunities to increase product adoption and engagement. Create and maintain customer success metrics, ability to contribute compelling content for senior management consumption
Preferred Qualifications
- Knowledge of Capital Markets products such as FX, Rates, Credit, Futures, Commodities, Loans, Equities, M&A, etc.
- Experience with end-user Banking or Global Markets tools preferred
- Experience with Agile development methodologies preferred