Senior Product Operations Manager

5+ years of experience in product operations, program, or project management, or a similar role.
Confident communicator; comfortable influencing up, across, and beyond Product and Tech.
Strong organizational skills and the ability to manage multiple priorities independently.
Comfort with ambiguity and change; resilient and adaptable in dynamic environments.
High attention to detail and a commitment to accuracy.
Deep familiarity with agile methodologies, OKRs, and tools like Jira, Aha!, and Asana.
Experience with data analysis and reporting tools (e.g., Excel, QuickSight, Clarity).
Ability to work across time zones in a global context.
Strategic mindset: with the ability to zoom out and see the bigger picture. A strong understanding of how today’s tasks impact future outcomes.

Lead and scale the Objectives and Key Results (OKR) framework, with a focus on our Canadian Software and Fintech businesses.
Coordinate all OKR-related rituals and maintain centralized reporting systems and dashboards.
Prepare and deliver regular OKR progress updates to stakeholders, including those outside the Product and Tech organization.
Partner with Product and Tech leaders to ensure roadmaps are aligned with OKRs and strategic priorities.
Own and optimize the Product Management tool stack, driving adoption and best practices across teams.
Provide advanced support for Jira project setup; optimize boards and dashboards to enhance team productivity.
Evaluate current tool usage, research new tools and integrations, and lead implementation where appropriate.
Act as an internal consultant and adviser to Product and Tech leadership and teams, promoting process optimization and operational best practices.
Ensure alignment between Product and business stakeholders (Sales, Marketing, Customer Care), and communicate roadmap changes effectively.
Develop, maintain, and share clear and accessible documentation for tools, processes, and operational workflows.