Senior Product Manager - Virtual Healthcare

Senior Product Manager – Virtual Healthcare

5+ years of progressive experience in digital product management or related field
Bachelor’s degree, preferably in Computer Science, Engineering, Business or a related field, or 5+ years of equivalent professional or military experience
Demonstrated ability to conceptualize, develop, deliver and scale products or services that deliver measurable customer & business benefit
Proven track record of managing and executing large projects from start to finish, including development of overall project plan, identifying and mitigating risks, managing multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
Excellent written, verbal, analytical and problem-solving skills, demonstrated strengths around ownership, urgency and drive, and a collaborative work style
Strong analytical skills with demonstrated experience turning data into actionable insights
Ability to develop, present and gain buy-in on a compelling vision and roadmap from a wide range of stakeholders, from developers to senior executives
Experience using qualitative and quantitative market research tools to gather customer insights and feedback
Position requires periodic travel (~10%)

Use your customer-first mindset to guide the development and delivery of best-in-class customer experiences for Pet Parents and our Veterinary Professionals
Synthesize customer, business, market, and technical data to find opportunities, size them, and turn insights into potential features
Develop and maintain a prioritized roadmap for your product/feature suite ensuring product vision continually aligns with both customer and business goals
Lead cross-functional teams through product discovery and delivery, continuously refining approach as needed as new information and inputs are identified
Integrate usability studies, research and market analysis into product requirements
Build financial models to estimate the impact of proposed features
Have strong communication and collaboration skills, with the ability to work optimally across cross-functional teams
Provide concisely written artefacts that effectively communicate appropriate level of detail based on the audience
Define and analyze measures of success (KPIs) for the initiatives you deliver. Use the data to deliver knowledge and insight to the wider team
Apply mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks
Identify and proactively mitigate risks to project deliverables and timelines

Experience launching new technology products/services in supporting virtual delivery of care, medical or veterinary practices, or other services businesses would be a bonus
MBA or equivalent
Strong understanding of the overall pet healthcare industry and recent trends
Experience with A / B testing methodologies and tools like Optimizely, Google Optimize, or similar platforms
In depth experience and understanding of the veterinary profession in the US; DVM degree or other veterinary certification is a plus