Senior Product Manager – Transit Operator

Senior Product Manager – Transit Operator

Requirements

• Minimum of 7 years of Product Management experience in B2C or B2B SaaS products
• Excellent collaborative written and verbal fluency in English
• Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like
• Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch
• Excellent analytical abilities and a strong business acumen – an MBA is a plus
• A great multitasker who thrives in a dynamic, fast-paced work environment
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Team Player, with great communication/listening skills and a can-do attitude
• Thrive in fast-paced environments
• Balance delivery of MVPs with an unwavering commitment to world class products
• A firm believer in a ‘Data First’ philosophy but can also make decisions in ambiguous situations

Responsibilities

• Be the lead PM who charts the path for extending Via’s industry leading transit dispatch platform from on-demand to paratransit, school buses and fixed lines
• Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful
• Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably
• Design products that serve rides based on rider eligibility, special conditions and disability aids
• Aid agencies in securing funding for their transit operations through proper reporting, billing and transparency across the system
• Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
• Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders
• Partner with engineers and other technical teams – bring them along on the vision and be a trusted partner in quarterly planning and roadmaps
• Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Via’s product offering
• Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
• Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
• Get the job done, sync teams, while keeping the big picture firmly in mind

Preferred Qualifications

• Passion for public transit, mapping, SaaS and accessibility – working experience in these areas is a plus