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Senior Product Manager – Platform Anti-Abuse
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $140000 – $210000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- A highly experienced Product Manager with over 5 years’ experience in a SaaS environment, with direct experience combatting fraud and/or identifying and closing abuse vectors.
- Familiar with modern practices, tools, and third party services which service the space of detecting and preventing abuse within SaaS platforms.
- Experienced with working across multiple stakeholders across various functions in large scale, high priority projects where strong coordination and timely communication are valued at a premium.
- Experienced with API design as well as data storage best-practices.
- Enthusiastic to work alongside Data Scientists to design, create, tune, and productionalize real-world models.
- Comfortable asking questions to understand how we can best leverage existing systems alongside scoping new solutions to deliver on our mission to keep our platform from being used for harm.
- Experience managing priorities across many cross-functional stakeholders and dependencies.
- A team player who can collaborate and build trust with engineers, designers, data science and other cross-functional teammates.
- Think creatively and approach problems with system-level thinking.
Responsibilities
- Partner with your Product Management peers across the organization to understand their areas, catalogue any existing abuse mitigation mechanisms and their efficacy, and identify opportunities to collaborate and create a safer Klaviyo for our customers and their customers.
- Partner with Engineers and Designers across R&D to build services and tools to automate the prevention of fraud and abuse inside our platform.
- Partner with Data Scientists to bring new Machine Learning models to life to assist with automated abuse-prevention workflows.
- Partner with our internal Risk, Security, and Compliance teams to make use of their expertise alongside your own to ensure the safety of our platform and our customers.
- Define strategies for leveraging existing detection and prevention systems alongside influencing and building net-new tools and services to combat malicious actors.
- Identify and pursue process improvements to ensure that feature development moving forward includes both awareness and feedback from Platform Anti-Abuse.
- Work across all of Klaviyo to fully integrate solutions into our existing UX and product workflows throughout the entirety of the customer journey – from signup to account closure and everything in between.
- Measure ruthlessly to minimize false positives and ensure our determinations are not impacting the experience for our customers.
Preferred Qualifications
- Experience leveraging either home-built or third-party abuse identification and/or mitigation services.
- Experience working within one or more of the following messaging channels: Email, SMS, Push, WhatsApp.
- Experience working directly, or with Engineers, to build net-new APIs – including necessary guardrails to prevent abuse.
- Experience with OCR and Image Recognition technologies and algorithms.
- Experience with transformer-based and/or text embedding-based models.
- Experience with User Behavior Modeling and Anomaly Detection.
