Senior Product Manager – Account Fraud and Enablement
| Company | Mercury |
|---|---|
| Location | San Francisco, CA, USA, Remote in USA, New York, NY, USA, Portland, OR, USA, Remote in Canada |
| Salary | $200700 – $250900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of product management experience, ideally with experience in financial risk systems or anti-fraud infrastructure
- Deep understanding of how friction points affect customer experience and customer retention metrics
- Experience working with automated decisioning systems using multiple data inputs and complex rule engines
- Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements
- Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
- Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
- Comfort with ambiguity and ability to make balanced decisions with imperfect information
Responsibilities
- Design and implement the strategic vision for Mercury’s risk enablement – including hold management, limit structures, step-up verification, and related friction points
- Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity
- Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention
- Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases
- Partner with data science to develop and deploy risk models that continuously improve through feedback loops
- Partner with the product teams building the platform for the future of risk management at Mercury
- Establish and track metrics that measure both risk effectiveness and customer experience impact
- Support the development of API strategies that allow Mercury’s risk capabilities to scale across our expanding product suite
Preferred Qualifications
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No preferred qualifications provided.