Senior Payments Analyst
| Company | Pushpay |
|---|---|
| Location | Allen, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree required
- 5+ years of professional experience required preferably in FinTech or Payments space, ideally in SaaS Integrated-Payments with focus on financial operations
- Strong knowledge of card brand and NACHA payment regulations, Anti-Money Laundering, and BSA/Patriot Act
- Proficiency in office productivity tools (e.g., Google Workspace, MS Office Suite) and communication platforms (Slack, Teams)
- Proven experience with quality assurance, peer reviews, and training
- Payment Industry Certifications such as ACAMS, APRP and CPP
- Strong oral, written communication and storytelling skills with experience delivering messages to large audiences, internal stakeholders/leaders or clients
- Demonstrates the ability to influence, collaborate, and build relationships
- Adaptability and strong teamwork mentality during change
- Demonstrated analytical skills and ability to exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Acute Business Awareness – ability to focus on activities which add real value to the business and / or ability to identify business implications
- Detail oriented with ability to work independently or with the team and drive issues to completion with limited supervision
Responsibilities
- Triage, resolve and communicate high profile and/or time-sensitive escalations, including communication with internal stakeholders, processing partners and customers when appropriate
- Expert support for advanced risk escalations, fraudulent activity and post-mortems
- Act as escalation liaison with internal cross functional partners to deliver an excellent customer experience
- Work with payment processing partners and customers, on calls and through email, to address funding issues and exceptions
- Investigate and resolve payment processing, monitor for chargebacks and refunds, flag suspicious refunds, and any suspicious/potential fraud on merchant accounts
- Collaborate with internal stakeholders to drive operational efficiencies
- Support ongoing compliance requirements – internal, acquirer, bank, card brand, etc.
- Assist in training development and delivery to the direct Payments team and with other internal teams
- Responsible for ensuring internal procedures are documented and kept up-to-date, coordinating with the Payments Lead Underwriter and the Manager, Payment Services
- Perform other duties & responsibilities as required or assigned by Leadership
Preferred Qualifications
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No preferred qualifications provided.