Senior Patient Care Coordinator – Ophthalmology

Senior Patient Care Coordinator – Ophthalmology

Requirements

• High school diploma or equivalent.
• 3 years of relevant experience in a healthcare setting.
• Knowledge of medical terminology and patient care processes.
• Excellent communication and organization skills.
• Must have high energy level, flexibility, and a desire to learn.

Responsibilities

• Manages patient inquiries via phone, email, electronic health record portal, and face-to-face interactions.
• Provides detailed information on health conditions and treatment plans.
• Coordinates communication between patients and healthcare providers.
• Schedules patient appointments with doctors and specialists.
• Manages the calendar to avoid conflicts and ensure timely visits.
• Sends reminders and follow-up messages to patients.
• Educates patients on their health conditions, treatment options, and preventive care.
• Provides resources and materials approved by healthcare providers.
• Conducts follow-up to ensure understanding and compliance.
• Maintains patient records, including contact information and medical history.
• Processes prior authorizations and patient assistance program applications.
• Coordinates and documents all referral processing steps throughout multiple stages.
• Participates in quality improvement initiatives and utilization review activities.
• Implements corrective actions based on feedback and data analysis.

Preferred Qualifications

• Associate’s degree in healthcare administration or related field.
• 5 years of experience in patient care coordination.
• Experience with electronic health records (EHR) systems.
• Bilingual (English/Spanish)
• Certified Ophthalmic Assistant or Certified Ophthalmic Technician.