Senior Parts & Service Consultant

Customer Focus: Facilitate the creation of the ‘right’ products and services to resolve customer business issues by using your knowledge of values and experience in aligning customer needs with satisfaction related to parts availability, warranty, and growing services.
Problem Solving: Use your knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational problems to identify and organize potential problem solvers and lead problem resolution efforts.
Strategic Thinking: Use your ‘big picture’ thinking and planning abilities to make sound business decisions on behalf of the group when faced with complex and contradictory alternatives.
Effective Communications: Work with partners and all levels of the organization, using your understanding of concepts, tools, and techniques to disseminate ideas, information, and needs to achieve targets.

Collaborate with partners across the enterprise as you lead EMD parts and service growth projects from end to end.
Complete analysis and research to identify new opportunities and industry trends to enable services growth.
Ensure parts governance through gathering data on actions/results and preparing materials for governance updates to senior leadership.