Senior Operations Manager

8+ years leading in high-volume distribution, manufacturing, or related ops environments.
Proven success developing leaders and building engaged, high-performing teams.
Strength in navigating ambiguity and scaling organizations.
Comfort with warehouse, manufacturing and automated working environments.
A track record of leading with people-first values and delivering business results.
A presence on the floor—not behind glass.

Hire, grow, and retain high-performing exempt and non-exempt talent. Scale DC07 from ~250 to 800+ team members.
Set the tone on the floor every day—you’re visible, accessible, and deeply engaged. Be a culture carrier across the broader ThredUp network.
Build a deep bench by mentoring leaders and accelerating growth.
Create a safe, empowering workplace where feedback is frequent and growth is both expected and celebrated. Encourage courageousness by being courageous.
Lead with fairness and consistency. Model transparency, integrity, and resilience.
Make DC07 a high performing team and a destination for great talent.
Ensure the DC consistently delivers accurate, timely, high-quality experiences for both buyers and sellers.
Embed our customer’s voice into daily operations to drive improvements.
Connect teams to the impact of their work, making the customer central to every shift, every process.
Drive productivity, accuracy, safety, and customer satisfaction with a bias for innovation.
Partner with Engineering Teams to keep systems up and running. You’re on the floor observations make you the go-to-person when troubleshooting anything.
Be a force multiplier: simplify complexity, remove blockers, move fast—and stay agile in the face of change.

No preferred qualifications provided.